Our retail space and mall management operations are the most tailored and professional in the market.
It’s important for retail developers to consider mall management and the operation of retail spaces from the initial design stage. The teams at The Mall Company have built a process which maximises efficiency, provides the sales & leasing team with additional selling points, helps eliminate financial risk for the developer, and enhances the developer’s reputation.
Our service delivery solutions optimise each retail environment and adapt as the retail space evolves. Providing sustainable services which are supported by strong technical capabilities and market compliance, delivering a high-quality service with a strong cultural fit.
It is important to us that our customers can focus on their core business operations, safe in the knowledge that their retail centres and facilities are in good hands. So we help our customers build the right foundations for future growth by optimising their mall infrastructure. Our service minimises interruptions to business and reduces costs while adhering to all statutory compliance’s.
The Mall Company’s team of experienced managers ensure all aspects of operations are planned and maintained carefully, because we understand that the slightest interruption to business impacts sales and profit. We are committed to creating the planning, staffing, and communications coordination to guarantee our projects are executed at the highest level of professionalism so that your customers enjoy every visit to your shopping center.
Mall Management Consultancy
Our Mall Management Consultancy service consists of work that is essential at the earliest stage of development planning. Making sure that Mall Management is well organised, structured and not an afterthought to the development.
Mall Management Consultancy includes building every role and responsibility into a clear and understandable organisation map and done well can also become a sales tool and unique selling point. Alongside a well apportioned Management Service Fee, which eliminates financial risk to the developer while offering competitive rates to purchasers.
Mall Management
High standard Mall Management requires many individual strands of service. Centrally, the day-to-day operation, management and oversight of all components required in managing a retail centre. Ensuring the retail centre is managed following our first class internal standards and the principles and quality of international mall management.
The employment of a specialists team and organisation structure as well as on-going training and executive team supervision and oversight. A Professional Retail centre Management Team creates and implements all working systems and procedures for the retail centre.
General Mall Management
- Optimizing operational cost / waste
- Optimizing capital expenditure costs
- Property inspections
- Tenant management
- Facility Management
- Customer service
- Emergency and safety protection
Tenant coordination
- Space management
- Fitting-out manuals and guidance
- Retailer meetings & follow-up
- Retailer Services coordination
- General Retail centre and tenant control
- Hand Over Forms & Agreements
Foot-Traffic Management
- Managing foot traffic
- Space efficiency Management
- Mall interiors enhancement
- Improve sightline / Visibility of the retail stores
- Events
Compliance management
- Rules and regulation
- Resident Handbook
- Property inspections
- SOP Creation
- Customer service centers
- Control and oversight of operations
Day-to-Day operations
- Contractor Tender Process
- MEP maintenance
- Cleaning
- Security
- Pest control
- Recycling and waste disposal
- Utility management
- Fire protection facilities
Human
resources
- Employees coordination
- Contracts
- Internal HR Policies
- Payroll and budgets
Financial management
- Accountancy Practices and Procedure
- Insurance
- Budgeting
- Cash receipts and Income Collection
- Payment for Services
- Audit
